Refund Policy

30-Day Return Guarantee

We appreciate your support of the Houston Livestock Show and Rodeo™ through your purchase of Official Rodeo merchandise.
If you are not entirely satisfied with your purchase, we will exchange or refund any merchandise items that are returned in original condition within 30 days of purchase. You will be responsible for the shipping cost to return the merchandise. Shipping fees are non-refundable.
Please send your item(s) back with your full name, address, email address and daytime phone number. Let us know if you would like another item(s) in exchange, or would prefer a refund. Please send all returns, preferably in the original packaging, to:
Houston Livestock Show and Rodeo
Attn: Rodeo Merchandise
Three NRG Park
Houston, Texas 77054
Refunds are processed to your original form of payment. Once a return has been processed, a credit card refund can take up to 7 business days to appear on your account.

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Hours of Operation
Date Open Close
Wednesday, October 16 4:00 PM 8:00 PM
Thursday, October 17 4:00 PM 8:00 PM
Wednesday, October 23 4:00 PM 8:00 PM
Thursday, October 24 4:00 PM 8:00 PM
Monday, November 4 4:00 PM 8:00 PM
Tuesday, November 5 4:00 PM 8:00 PM
Thursday, November 21 4:00 PM 8:00 PM
Monday, November 25 – Friday, November 29 CLOSED CLOSED
Tuesday, December 3 4:00 PM 8:00 PM
Wednesday, December 4 4:00 PM 8:00 PM
Thursday, December 5 4:00 PM 8:00 PM
Saturday, December 7 4:00 PM 8:00 PM
Monday, December 9 4:00 PM 8:00 PM
Tuesday, December 10 4:00 PM 8:00 PM
Wednesday, December 11 CLOSED CLOSED
Thursday, December 12 4:00 PM 8:00 PM
Friday, December 13 4:00 PM 8:00 PM
Saturday, December 14 10:00 AM 2:00 PM
Monday, December 23 – Friday, December 27 CLOSED CLOSED
Monday, December 30 – Friday, January 3 CLOSED CLOSED